KPI: Time to repair (MTTR)

He was pissed off, like you, like us, by the months-long deadlines.

And that day Javier was particularly tense. He was desperate for a replacement, which would either be forthcoming or he would lose millions. So Javier tried his luck with Drukatt.

Javier: I need two impellers for a centrifugal pump. The manufacturer tells me eleven months. I need it in two at the most. Am I asking for the moon?

Drukatt: Not in principle, but we have to see. Send us the part now. Today, if possible.

The piece appeared to be in good condition because it came coated, but inside it looked bad. Worse than we imagined. Also, in a hydraulic design, every bend and every radius can make a difference in the performance of a piece of equipment.

In Drukatt we know that well and that is why the work took us more hours and trouble than usual, but with a mixture of experience, knowledge and stubbornness (of this we have plenty), we were able to generate a digital replacement.

After this, we studied different manufacturing engineering and, in a few days we offered Javier not one but two solutions. The fast one with its derived costs or a slower but more economical one.

Six weeks or four months.

8.500€ o 3.000€.

Their decision, verbatim: shortest possible lead time. This compared to the cost of production stoppage, pipes. And the risk was pressing.

We made the digital replacement, which in this case was an additive manufacturing in 316L stainless steel of the impeller. Afterwards, standard and normative processes: normalized, machined, balanced according to standards and let’s roll!

This case was not only a success but it opened the eyes of this group of companies to the possibilities of additive manufacturing for spare parts.

We have been working side by side with them ever since and we have saved them more than €100,000 and quite a few headaches for technicians and buyers.

Because at Drukatt, we base all our activities on two pillars: your peace of mind and your savings. And if we can’t offer you the perfect balance between the two, we’ll tell you.

We are very faithful to this idea and, if you want to know a secret, that is why in 7 years we have not stopped growing in results and people.